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FAQ

Of course!  Even if your withdrawal request is being processed, you can still cancel the withdrawal and return the money to your 365Markets account.   The withdrawal cancellation option is especially useful when you do not have sufficient funds in your account, but you wish to continue trading.  You can simply cancel your withdrawal by contacting us by phone or email.
Setting up a trading account with 365Markets is simple and secure. Deposits and withdrawals into your account can be made via credit card or Bank wire transfer. Clients funds are held in segregated accounts and are insured for your protection. Additionally, we implemented different security measures in order to guarantee your financial and personal data. We use the latest security technologies to protect your data online and our compliance procedures are in line with international financial standards. Know Your Client procedures. All our clients need to verify their identity, in order to open a trading account with 365Markets, by sending a color copy of the following documents verifying their identity and residence.
  • Proof of Identity: Valid copy of International Passport, National ID card or Driving License (Front & Back) with photograph included.
  • Proof of Residence: Utility Bill, local authority tax bill or Bank Statement – The Proof of residence should not be older than 3 months. All above have to be full page colored copies to be accepted. (Online statements/mobile telephone bills and documents which contain a PO Box address are not accepted)
Documents may be submitted either by email to [email protected] or by using our documents submission system. You can find it when you are logged into your account – go to “My Account” page then to the “Upload Files” tab.   Deposit Methods The below instructions apply to all 365Markets clients. Deposit via Credit/Debit Card (deposit fees do not apply).
  • Minimum deposit amount: EUR/USD/GBP 250
  • Maximum deposit amount per single transaction: EUR/USD/GBP 5,000
    1. Login to your account.
    2. Click on “Deposit” tab.
    3. Select “Credit Card” as deposit type.
    4. Fill in the online deposit form, enter the amount you wish to deposit in your account.
    5. Approve the transaction by clicking the button “Apply”.
    6. Provide to [email protected] Color copy of your Credit Card, showing only the name, expiration date, copy of your credit cards used to make deposit ( Front side with the first 6 and last 4 numbers seen, the middle numbers can be covered, backside with the signature visible and CVV covered) and the signature on the back. For your reassurance, please ensure that all other details are concealed.
    7. Your trading account will be credited with deposited amount within few minutes.
Your trading account can be funded ONLY via your own card. Third party funding is not allowed.   Deposit via Wire Transfer (there might be a transfer fee applied by your bank):
  • Minimum deposit amount: EUR/USD/GBP 250
  • Maximum deposit amount per single transaction: Unlimited
    1. Login to your account.
    2. Click on “Deposit” tab.
    3. Select “Wire” as deposit type.
    4. You will be provided with the Wire Transfer Details necessary to make the deposit.
    5. Copy the Bank Account details provided, using the IBAN No according to the currency of your trading account to avoid currency conversion on the arrival of your funds.
    6. Provide copy of the wire transfer confirmation (SWIFT) to [email protected].
    7. It can take up to 5 business days for the wire to appear in your trading account.
Your trading account can be funded ONLY from your own bank account. Third party funding is not allowed. Withdrawal Methods The below instructions apply to all 365Markets Clients. On the event of Withdrawal request, the funds will be transferred according to the original method used to fund your trading account. In order to request the withdrawal, fill in the Withdrawal Form, that can be found under My Account/Withdrawal. Filling in the form:
  1. Client Information: fill in all required fields with relevant info.
  2. Depending on the Withdrawal method, fill in the details for Credit Card or wire transfer:
    • If you choose Withdrawal via Credit/Debit Card all you need to fill in, is the Cardholder name and the last 4 digits of the Card number.
    • If you choose Withdrawal via Wire Transfer you are required to provide following information:
      1. Beneficiary Bank: name of your bank
      2. Beneficiary Bank Address: full address of your bank, including city and the country
      3. IBAN No/Account No: IBAN no. is necessary for international transfers/ account no. is not mandatory
      4. Beneficiary’s full name: your name as stated on the bank account
      5. Intermediary Bank: this field is not mandatory
      6. SWIFT/BIC code: please provide your Bank’s SWIFT or BIC code
  3. Please sign the withdrawal form and send it back to us at [email protected].
Once a withdrawal form is submitted, it can take up to 24 hours or 1 business day to approve and process the request. It can take up to 5 business days for the funds to show in your account.
Kindly note, that we will only process your withdrawal request, if your account is in compliance with the Know Your Client legal requirements.
You can withdraw money from your account by either using your credit card (in case you deposited money with credit card) or wire transfer.
Please note that we only accept withdrawal requests of at least 100 EUR/GBP/USD per transaction. In the case where the available account balance is less than 100 EUR/GBP/USD, then the full amount should be withdrawn.
In order for a deposit or withdrawal to be successfully activated, proper documentation for personal identification must be supplied by e-mail to [email protected]  when your 365Markets account is established:. 1.  Picture ID:  This can be any public document such as passport or driver’s license. 2.  Documentation that can confirm present address, like a receipt within the last 3 months of a public utility bill. 3.  If you invested by credit card, then a copy of the credit card used for the investment must be sent. For your own security, please submit a cover of your middle numbers of your credit card with only the first 6 and the last 4 seen and also cover the CVV number at the back of the card leaving the signature visible. That’s all!  Now you can deposit and withdraw at your discretion.

A SWIFT code is the unique identification code of a particular bank that is used when transferring money between banks. Your bank can tell you what SWIFT code is. If the SWIFT code comprises only eight digits, you will have to insert XXX at the end.

It depends on the deposit method. 1. Credit card - 5,000 USD 2. Wire - Unlimited 3. Western Union - 10,000 USD
250 EUR,  250 USD, or 250 GBP, depending on the currency of choice in your account.
Payment methods you can use through our page is credit card (Visa, MasterCard and Maestro), debit card, wire transfer and alternative payment methods such as: Skrill, Neteller, etc.
At 365Markets , you can make any wire transfer over the amount of USD500(JPY50000). There is a commission of USD25 (JPY2500) added to the wire transfer. Please note that the wire transfer must be in accordance to the details which are posted on the banking page under Wire Transfer.   Please email a copy of the wire transfer to [email protected]. It can take up to 5 business days for the funds to appear in your rp-brand-name account. For your information, there is a window of two businesses that are designated as a period of examination in rp-brand-name from the day that the payment request was received.  After that examination period, the remittance to the customer will be completed within 5-7 business days. Upon any uncertainty, question, or comment, please don’t hesitate to contact us.   We are here to help!
365Markets traders are responsible for their taxation liabilities, if any, at their place of residence. See our general terms for more details.
No. A deposit is not required and no credit/debit card details are required in order to register for this site. However, you will have to deposit money to start trading.
Registering at 365Markets is extremely simple: 1.    Click on “Open Trading Account” on the home page. 2.    Fill in the mandatory details. 3.    Submit the form. 4.    You will receive a welcome e-mail with a verification link. Click on it. 5.    That’s all! Welcome to 365Markets!
We take all possible measures to ensure your utmost security.  We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.
Our team at 365Markets are here for you, and are readily available to help!  You can contact us by Email, phone or chat.
You can open an account in USD or EUR. Please note that you cannot change your currency selection after registration.
Τhere is no registration fee.
Green indicates the rising of a price, and red indicates the falling of a price.
No, 365Markets is a web-based trading platform, meaning you can login to your account and trade on any device that has an internet connection.
CFD is Contract for Difference. It is a trading product that mirrors the price changes in the underlying asset. It is basically a contract between the trader and the broker to exchange the difference between the entry price and the exit price of an underlying asset. It is important to emphasize that the trader doesn’t actually own the asset. (This product is regulated by Cysec requirements).
A commodity, index, stock, currency pair or any other financial asset that constitutes the basis for creating an contract.
The maximum investment amount is $5000 for a single trade. Please note that you can make multiple trades.

The time is set at GMT +0 and it's synchronized with the market time.

All your deposits, withdrawals and portfolio history can be viewed in the My Account section. Just login to your account and select the information you wish to view.

A detailed list of all our available assets, their description, expiry times, symbol and trading hours is presented in the Asset Index located at the bottom of the homepage.
The 365Markets  support team is here for you.  You can contact us via email ([email protected]), or by the given phone number for your area in the contact us page.
In case you have any complaints about the functionality of the website you must fill in and send the appropriate form. You can find the Client Complaint Form here, complete it, and send it to [email protected]
You can update the information in My Account>Personal Details or contact us by email.
Please click on “forgot password?” and a new password will be issued and sent to your email.
Once you have deposited funds, you can:
  1. Choose the asset you want to trade
  2. Choose Buy or Sell
  3. Modify your trade: Select your leverage ratio, Invest (Set your Stop Loss ) Set your Take Profit
  4. Approve your Trade and Monitor
Rates are the quoted prices of the underlying assets.  The rate is the price offered by 365Markets, based on live feeds.  Please not that rates offered by 365Markets are not always reflective of exact market prices – they can vary up to a few pips.  The rates we present in the trading boxes on our home page are those at which 365Markets is willing to sell the options for.
The expiry rate is the price of the underlying asset at the time of expiry according to our feed providers. This is the determining factor in if the option has expired in-the-money or out-of-the-money.
The expiration time is the time and date at which an option expires.
If the contract expires out of the money, meaning that the underlying asset did not move in the direction that you predicted, then the invested amount for this specific contract is lost.
A successful investment will be in accordance to the percentage displayed for the particular contract you chose.
Unsuccessful trades are usually a result of insufficient funds, or if you are attempting a trade on an asset outside of the market trading hours.  If neither of these reasons are the case, please contact us by mail to [email protected], or by phone.
Like the market, rates at 365Markets are dynamic and change every second.  The market fluctuations affect our automatic pricing engine, which displays rates at real-time.  However, here at 365Markets, rate capturing is as good as technology allows.  Additionally, you have the option to cancel your trade if you did not receive the exact rate you wished to trade on. For your convenience, 365Markets makes rate analysis as easy as possible, by showing a blinking movement every time the price fluctuates, and by the color indicator, which turns the price green upon upward movement, or red upon downward movement.