Terms and Conditions

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Terms and Conditions

  1. General Terms
    This contract explains the use of various conditions applied to the services available on Our Site (henceforth “our site”). Please feel free to use the customer support Live Chat on our site or to contact us by e-mail whenever you have a question.Our website is accessible worldwide to anyone with internet access. Access to and use of our site are subject to these terms and conditions.BY USING AND ACCESSING OUR WEBSITE, YOU ACCEPT, WITHOUT LIMITATION, ALL OF THESE TERMS AND CONDITIONS
    We reserve the right to change these Terms and Conditions at any time. Change of these Terms & Conditions will occur by the mere posting of a new and modified version of these Terms and Conditions on our website. By using our website, you agree in advance that each use will be subject to the then applicable Terms & Conditions.By using our website you accept its Terms & Conditions and Privacy Statement set forth below. If you do not agree with these policies, discontinue using this site immediately.
  2. Online Services Agreement
    This Agreement is made by and between 365Markets  Trustnet Ltd (Company number 204971633) incorporated R.A. Hadzhi Dimitar bl., 113., en A., fl. 4, app 8, Sofia 1510, Bulgaria.
    This Agreement applies to both the Site and Trading Platform and to the electronic content and / or software currently contained on the Site that provides the customers with real-time information on exchange rates of currencies, and the program transaction services on the Forex market via internet, telephone or fax, and any other features, content or services that 365Markets may add later (the “Services”).
  3. Membership Eligibility
    Services are available and reserved solely for individuals or businesses that can establish a legally binding contract under the laws applicable in their country of residence. Without limiting the undermentioned terms, our Services are not available to people aged under 18 or who have not attained the legal age (“Minors”). If you are a minor, you can not use this service. PLEASE DO NOT USE THIS SITE IF YOU ARE NOT QUALIFIED.To avoid any doubt, we disclaim any liability for unauthorized use by minors of our Services in any manner or another. In addition, our Services are available only for people who have experience and sufficient knowledge in financial matters, able to evaluate the benefits and risks of acquiring financial contracts via this site. You are solely responsible for any decision made by you based on the content of the Site.Without derogating from the above-mentioned provision, we disclaim any responsibility for auditing and/or checking your level of knowledge and/or experience, and any liability for damages and/or losses suffered as a direct result and/or indirectly from your use of the Site. It is the same for any transaction and/or use of the Services. Without limiting the above-mentioned provisions, our Services are not available in areas where their use is illegal and 365Markets reserves the right to refuse and/or cancel access to its Services to anyone at its sole convenience.
  4. Registration Information and Requirements
    When registering, you’ll have to provide certain identifying information. You are responsible for the security of your account’s login and password with 365Markets. You are solely responsible for any damage caused by reason of any act or omission resulting in improper or illegal use of your account.You agree to provide accurate and complete information about yourself during the registration process and you also agree not to impersonate another person or entity and not to hide your identity from 365Markets for any reason whatsoever. If you register as a commercial entity, you declare that you have the required authority to bind that entity to this Agreement.365Markets treats carefully the information you provide to us according to the disclosure of information provided during the registration process and privacy policy.
  5. Legal Restrictions
    Without limiting the undermentioned provisions, you understand that laws regarding financial contracts vary throughout the world and it is your responsibility to make sure you properly comply with any law, regulation or guideline in your country of residence regarding the use of the Site. To avoid any doubt, the ability to access our Site does not necessarily mean that our Services and/or your activities through the Site are legal under the laws, regulations or directives relevant to your country of residence.You hereby declare that the money in your account with 365Markets does not come from drug trafficking, kidnapping or other illegal or criminal activity.
  6. Limited License
    365Markets grants you a limited non-exclusive, non-transferable license to access and use the Site (the “License”). The license is subject to your compliance with the Terms of this Agreement. You agree not to resell or make available the Site to any other person and will not copy any documents contained on the Site for resale or for any other purpose without the prior written consent of 365Markets.To avoid any doubt, you will be liable and bound by any unauthorized use of the Site, in violation of this section. You agree to use all the information received from the information systems 365Markets for the sole purpose of performing transactions only within the limits of the Site.You also agree not to use electronic communication feature of a Service on the Site for any illegal, abusive, intrusive, obscene, threatening or hateful purpose, as well as harassment and vilification in the privacy of others. The license granted hereunder shall terminate if 365Markets considers that any information provided by you, including your e-mail is no longer current or accurate, or if you fail to comply with any terms or conditions of This Agreement and all rules and guidelines for each service. It will be the same if 365Markets determines that you committed a crime on the 365Markets trading platform (including without limitation the conclusion of a transaction outside the market rates).If such a violation occurs, you agree to cease accessing the Services. You agree that 365Markets, in its sole discretion and with or without notice, may terminate your access to all or part of the Services, close any open transaction and remove and discard any information or content within a Service.
  7. Risk Disclosure
    You agree to use the Site at your own risk.Without limiting the undermentioned provisions, the services provided on this site is intended only to customers who are able to withstand the loss of any money they invest and who understand the risks and have experience in taking risks in financial markets. The possibility exists that you could endure a loss of some or all of your initial investment and hence you should not invest money that you cannot afford to lose. You should be aware of all the risks related to CFD trading and solicit advice from an independent financial adviser in case of doubts.
  8. Complaints & Dispute PolicyDispute Policy:
    The parties will attempt in good faith to negotiate a settlement to any claim or dispute between them arising out of or in connection with this Agreement. If the parties fail to agree upon terms of the settlement, either side may submit the dispute to confidential arbitration proceedings by a sole arbitrator under the ICC ADR Rules, whose decision shall be final and binding. The arbitration proceedings shall be conducted Bulgaria or another place agreed by Parties. Without derogating of the provisions above, this clause explicitly sets exclusive jurisdiction to said arbitration process, and neither Party shall be entitled to submit any dispute to the courts of its domicile which contradicts said arbitration process.
    Complaints Policy: When registering, you will have to provide us with some specific identification information. You are responsible for the security of your account’s login and password with 365Markets. You are solely responsible for any damage caused by reason of any act or omission resulting in improper or illegal use of your account.You agree to provide accurate and complete information about yourself during the registration process and you also agree not to impersonate another person or entity, and not to hide your identity for 365Markets for any reason whatsoever. If you register as a commercial entity, you declare that you have the required authority to bind that entity to this Agreement.365Markets carefully treats the information you provide to us according to the disclosure of information provided during the registration process and privacy policy.Also, note that 365Markets maintains effective and transparent procedures for reasonable prompt complaint handling for existing and potential retail clients, and we keep records of complaints and measures taken for complaint resolution. The purpose of this procedure is to ensure fair and consistent dealing with client complaints whilst striving to provide the highest level of customer service.
    Financial Information:  Through one or more of its Services, 365Markets can make available to you a wide range of financial information that is generated internally from agents, suppliers or partners (“Third Party Providers”).This includes, but is not limited to financial market data, quotes and news, analyst opinions and research reports, graphs and data (“Financial Information”).The financial information provided on this Site is not intentional investment advice. 365Markets offers financial information only as a service. 365Markets and its Third Party Providers do not warrant the accuracy, timeliness, completeness or correct sequencing of the financial information or results of your use of this financial information. The financial information may promptly become unreliable for various reasons, including, for instance, changes in market conditions or economic circumstances. Neither 365Markets nor the Third Party Providers are required to update the information or opinions included in the financial information and we can interrupt the flow of financial information at any time without notice.It is your responsibility to verify the reliability of the information on the Site and its suitability for your needs. We exclude all liability for any claim, damage or loss of any kind caused by information contained in the Site or referenced by the Site.
  9. Links
    365Markets may offer a link to other websites that are provided or controlled by third parties. Such link to a site or sites is neither an endorsement or an approval nor a sponsorship or an affiliation to such site, its owners or its suppliers. 365Markets recommends you make sure you understand the risks associated with the use of such sites before retrieving, using or purchasing via the Internet.Links to these sites are provided solely for your convenience and you agree not to hold 365Markets responsible for any loss or damage due to the use or reliance on any content, products or services available on other sites.|
  10. Trading Cancellation
    365Markets reserves the right in its sole discretion, to refuse or cancel services, and/or refuse to distribute profits to any person for legitimate reasons, including, without limitation:
    if 365Markets has reason to believe that a person’s activities on the Site may be illegal;
    if 365Markets may be harmed by any fiscal or pecuniary damage due to anyone’s activities;
    if 365Markets consider that one or more operations on the Site were made in violation of this Agreement.
    365Markets countries that are banned from trading :
    Afghanistan
    Crimea Region
    Cuba
    Iran
    Iraq
    Israel
    Japan
    North Korea
    Sudan
    Syrian Arab Republic
    USA
    Yemen
  11. Payment procedure
    365Markets finance department supervises every withdrawal request submitted. Identification documents must be submitted for any withdrawal. 365Markets may take up to 3 business days to process the request. When your application is approved please wait for 5 additional days before seeing your funds in your account.
    Minimum Withdrawal Amount : USD-100 , Eur-100 , GBP- 100 , ETH – 0.1 , LTC-1.5 , Dash 0.3 , BTC-0.026
  12. Added funds
    365Markets provides attractive rewards features to its new and regular clients. Added funds and one-time trading credits are part of 365Markets promotions program. These added funds are limited by time and the conditions related to any added funds are subject to change.To withdraw your added funds, you will be asked to perform a trading volume of at least 40 times for each $1 added funds. The added funds can be withdrawn only when the foregoing stipulation has been fully respected and fulfilled. Any withdrawal of funds from an account made before completing the terms of added funds will be immediately canceled and removed from the account.
    Any indication of fraud, manipulation, cash back arbitrage or other forms of deceptive or fraudulent activity based on the provision of the added funds will invalidate the account and any profits or losses collected.
  13. Limited Liability
    We are committed to ensuring continuity of the Services on the Site. However, we assume no responsibility for any error, omission, deletion, interruption, delay, defect, in operation or transmission, communications line failure, theft or destruction or unauthorized access or alteration of the Site or Services. We decline responsibility for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, hardware or software, or any technical failure because of technical problems or traffic congestion on the Internet, the Site or any Service.To the extent permitted by applicable law, in no event shall we be liable for any loss or damage arising from the use of the Site or Services for any content posted on or through the Site or Services, or the conduct of all users of the Site or Services, whether online or offline.IN NO EVENT 365MARKETS OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS SHALL BE LIABLE FOR ANY DAMAGES WHATSOEVER TO YOU, INCLUDING, WITHOUT LIMITATION, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE USE OF THE SITE OR THE SERVICES, INCLUDING WITHOUT LIMITATION THE QUALITY OF THE USEFULNESS OF INFORMATION PROVIDED THROUGH OR AS PART OF THE SITE OR ANY INVESTMENT DECISION MAKING ON THE BASIS OF THE INFORMATION, WHETHER THE DAMAGES WERE PREDICTABLE OR NOT AND WHETHER OR NOT 365MARKETS HAS BEEN ACQUAINTED WITH THE POSSIBILITY OF SUCH DAMAGES.LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION AND IN NO EVENT SHALL THE 365MARKETS CUMULATIVE LIABILITY TO YOU EXCEED THE AMOUNT OF MONEY YOU TRANSFERRED OR DEPOSITED IN YOUR ACCOUNT ON THE SITE IN CONNECTION WITH THE TRANSACTION GIVING RISE TO SUCH LIABILITY.Governing Law and Jurisdiction – This Agreement shall be governed by the law applicable in Bulgaria.
  14. AML Procedures
    365Markets does not tolerate money laundering and supports the fight against money launderers. 365Markets follows the guidelines set by the UK’s Joint Money Laundering Steering Group. The UK is a full member of the Financial Action Task Force (FATF), the intergovernmental body whose purpose is to combat money laundering and terrorist financing.365Markets now has policies in place to deter people from laundering money. These policies include:
    Ensuring clients have valid proof of identification
    Maintaining records of identification information
    Determining that clients are not known or suspected terrorists by checking their names against lists of known or suspected terrorists
    Informing clients that the information they provide may be used to verify their identity
    Closely following clients money transactions
    Not accepting cash, money orders, third-party transactions, exchange houses transfers or the Western Union transfers.Money laundering occurs when funds from an illegal/criminal activity are moved through the financial system in such a way as to make it appear that the funds have come from legitimate sources.Money Laundering usually follows three stages:
    Firstly, cash or cash equivalents are placed into the financial system Secondly, money is transferred or moved to other accounts (e.g. futures accounts) through a series of financial transactions designed to obscure the origin of the money (e.g. executing trades with little or no financial risk or transferring account balances to other accounts)
    And finally, the funds are re-introduced into the economy so that the funds appear to have come from legitimate sources (e.g. closing a futures account and transferring the funds to a bank account).Trading accounts are one vehicle that can be used to launder illicit funds or to hide the true owner of the funds. In particular, a trading account can be used to execute financial transactions that help obscure the origins of the funds.365Markets directs funds withdrawals back to the original source of remittance, as a preventative measure.International Anti-Money Laundering requires financial services institutions to be aware of potential money laundering abuses that could occur in a customer account and implement a compliance program to deter, detect and report potentially suspicious activity.These guidelines have been implemented to protect 365Markets and its clients.For questions/comments regarding these guidelines, please contact us at [email protected]
  15. Intellectual Property
    Every content, trademark, service mark, trade name, logo, and icon are the property of 365Markets or its affiliates or agents and are protected by law and international treaties and provisions relating to copyright. You agree not to remove copyright notices or other indications of protected intellectual property rights of any material you print or download from the Site. You will not obtain intellectual property rights, or any right or license to use such material or the Site, other than those set forth herein.Images displayed on the Site are the property of 365Markets. You agree not to upload, post, distribute or reproduce any information, software or other material protected by copyright or other intellectual property right (including rights of publicity and privacy) without first obtaining permission from the copyright owner and the prior written consent of 365Markets.
  16. Indemnification
    You agree to defend and indemnify Our company and its officers, directors, employees, and agents and to hold them harmless from and against any and all claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney’s fees and costs, arising out of / or in any way connected with your access to / or use of the Site or Services; your violation of any of the terms in this Agreement; or your breach of any applicable laws or regulations.
  17. Term and Termination
    The term of the Agreement shall be unlimited however 365Markets reserves the right to terminate this Agreement at any time by notice to you. As of termination, you shall not be able to carry out new transactions.
  18. Trading Fees
    Rollover Fee:
    A rollover fee is applicable when keeping positions overnight while trading. The rollover fee for individual trading retail in the market consists of the amount that 365 Markets will charge or pay for you to hold a trading position overnight.
    Fee: Cryptocurrencies pairs: 0.01%
    Withdrawal Fee: Via Credit / Debit card = 5%
    Bank Transfers: SEPA: 10 USD /10 EUR/10 GBP; Rest: 25 USD / 25 EUR / 25 GBP
    Deposit Fee: Via Credit / Debit card 1.99%
    Bank Transfers: SEPA: Free; Rest: 25 USD / 25 EUR / 25 GBP
    Maintenance Fee: 365 Markets assesses a monthly fee on all accounts to keep your trading account open. Fee: 0.5%
    Inactivity Fee: An inactivity fee is charged if there is no trading activity or no open positions for a period of 30 days or more (as from the first month).
    Fee: 5% per month
    Exchange Fee: Exchange fees allow investors to exchange or transfer to other positions by the company. They only occur when an inter-platform transaction is requested. Fee: 0.25%
  19. General clause
    365Markets will not be liable in any way to any persons in the event of force majeure, or for the act of any government or legal authority.
    In the event that any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
    The failure of a party to enforce any right or provision of this Agreement will not be deemed a waiver of such right or provision.
    365Markets may assign this Agreement or any rights and/or obligations hereunder without your consent.
    365Markets may amend the Terms of this Agreement from time to time by posting the amended Terms on the Site. You are responsible for checking whether the Agreement has been amended. Any amendment shall come into force as of the day it is published on the Site. If you do not agree to be bound by the changes to the Terms and Conditions of this Agreement, do not use or access our Services, and inform us in writing immediately.